Absolutely! We are in the midst of applying for the Halal Certification and we use all Halal-Certified ingredients, ensuring they're suitable for everyone to enjoy!
Do your cookies contain milk?
Only our Cereal Milk cookie contains toasted milk powder. The rest of our cookies don't have milk but has butter.
Do you have any vegan option?
Absolutely! Our Vegan Choc Pecan cookie is a dream for anyone looking for egg-free and dairy-free options.
Do you have any gluten-free option?
Yes, we do! Our Bingka Ubi is completely gluten-free. Just keep in mind, due to the nature of the ingredients, it's best enjoyed on the day of purchase and is only available for In-Store Pickup & Klang Valley Delivery.
How should I store the cookies, and how long do they last?
Visit our Cookie Care page for all the storage tips to keep your cookies delicious.
Our Store
Where is EM'S located?
Our store is located in the heart of Bangsar. Drop by for a warm welcome and some freshly baked treats, see you there!
EM'S Soft Chunky Cookies 8a, Jalan Telawi 2, Bangsar, 59100, Kuala Lumpur.
Absolutely! Not only can you savor our cookies fresh from the oven, but we also offer a delightful selection of drinks to accompany your treats. So come in, find a cozy spot, and enjoy the full EM'S experience. We can't wait to welcome you!
Ordering & Delivery
I am craving cookies, can I get them today?
Absolutely! Place your order at least 2 hours ahead, and we'll have it ready for you.
What forms of payment do you accept on your website?
Currently, you can use Credit Cards (Visa, MasterCard), Debit Cards, and Online Banking/FPX. And good news - e-wallet options like GrabPay, Boost, TouchNGo, and Maybank QRpay are on their way!
What are my delivery options?
We've got you covered with In-store Pickup & Klang Valley Delivery. Just pick your preferred method when you're ready to check out on the cart page.
Can I request custom or bulk orders for special events?
We’d love to be part of your special occasions! For custom or bulk orders, please fill out the form on our Events & Corporate Gifting page, and we'll get back to you to discuss the details.
In-Store Pickup
When can I know my order's ready to pickup?
Look out for an email from us on your collection day telling you it's ready. If you don't see it, no worries! Swing by in your chosen time slot, and we'll have it all set for you.
What if I need to pick up my order outside my slot?
Once you've got the 'ready for pickup' email, feel free to stop by any time we're open to pick up your treats.
Klang Valley Delivery
How much is the delivery fee and where do you deliver?
Delivery is available within a 50km radius of our Bangsar store. For delivery fees and info, check out this link.
Can I choose an exact delivery time?
Pick a slot that suits you best: 11am-1pm, 1-3pm, 3-5pm, 5-7pm, or 7-9pm. We try our best, but exact times might shift a bit because of traffic.
Will my order get to me on time?
We always aim for on-time deliveries, but sometimes delays happen. If timing is vital, consider picking an earlier slot or swinging by for self-pickup.
How do I know where my delivery is?
You'll receive an email from us with the delivery information during your selected time slot. Stay tuned!
We hope these answers help sweeten your day and make getting your favorite cookies even easier.
If you need further assistance, don't hesitate to drop us a message on WhatsApp or @ems.kl .
We're here to help!
Choosing a selection results in a full page refresh.